Window & Door Installation Lead

Essential Job Functions:

1. Install windows and doors according to Packerland Home Improvement’s standards and procedures.
2. Apply interior and exterior finish work as needed for every application.
3. Teach homeowners how to operate newly installed Packerland Home Improvement products.
4. Communicate with the office at the end of an installation to ensure customer satisfaction and authorize final payments.
5. Supervise and train other installation crew members on best practices.
6. Meet with homeowners to discuss project details before, during, and after installation. Complete job checklist with homeowner at completion.
7. Treat each homeowner and their property with the utmost respect.
8. Follow LEAN warehousing principles in accordance with Packerland Home Improvement standards.
9. Complete all training needed to become a Packerland Home Improvement Certified Installer.

Secondary Job Functions:

1. Fill out all paperwork in a timely fashion.
2. Work with Installation Manager to ensure Installation vehicles are properly equipped and maintained.
3. Assist in small construction projects for showroom, warehouse, etc., as needed.

Requirements:

• Minimum 3-5 years of REPLACEMENT window experience.
• Ability to climb ladders with windows that weigh up to 100lbs.
• Ability to work in all weather conditions throughout the year.
• Must have own basic tools (drill, hammer, snips, tape measure, tool pouch, speed square, nail set, screwdrivers, putty knife and/or 5-in-1 tool, and pry bar).
• Must have a valid driver’s license and good driving record.
• Great communication and customer service skills with the ability to clearly communicate with homeowners and team members.

The Window and Door Installation Lead is the homeowner’s point of contact during the installation day. While working with our Install Techs, the Installation Leads are responsible for the quality of the finished install, as well as for answering homeowners’ questions about the operation of Packerland Home Improvement products and connecting the homeowner with the office to receive final payment.

Window & Door Install Tech

Essential Job Functions:

1. Cover and protect all interior areas of home where foot traffic or construction debris is expected.
2. Remove window unit from truck, bring to area of building where it will be installed, and inspect for damages/defects before construction begins.
3. Pull off trim stops with pry bar and use sawzall to cut existing window unit out of wall.
4. Clean and prepare the rough opening for new unit, repairing or replacing wood where needed.
5. Move to exterior of building to assist Lead Installer in setting the window unit in the rough opening.
6. Using the Lead Installer’s directions as a guide, insert shims under the window unit, as needed.
7. Insulate the interior and exterior of the window with fiberglass or foam insulation, depending on project needs.
8. Putty the nail holes to create a smooth, finished appearance.
9. Use an aluminum break to bend aluminum cladding to correct profile and dimensions.
10. Attach hardware, insert screens, and remove labels from windows and place NFRC stickers in the homeowner packet.

Secondary Job Functions:

1. Ensure project work area has been thoroughly cleaned including vacuuming floors, cleaning interior and exterior of glass, picking up remaining garbage/scraps.
2. Ensure yard has had all debris and equipment removed.
3. Once inspection is complete, a yard sign should be place in the front yard. If the building is on a corner, both sides with street frontage should get a sign. The Lead Installer is responsible for obtaining homeowner permission to place these signs.
4. Dispose of jobsite waste (old windows, wood, cardboard, etc.) upon return to shop
5. Restock any materials that have been depleted from the work truck.

Requirements:

• 1-2 years of replacement window or general construction experience preferred
• Ability to climb ladders with windows that weigh up to 100lbs.
• Ability to work in all weather conditions throughout the year.
• Must have own basic tools (drill, hammer, snips, tape measure, tool pouch, speed square, nail set, screwdrivers, putty knife and/or 5-in-1 tool, and pry bar).
• Must have a valid driver’s license and good driving record.
• Great communication and customer service skills with the ability to clearly communicate with homeowners and team members.

Outside Sales Consultant

Job Description:

If you thrive talking to people and are eager to learn from the best to deliver great customer service, you could play a vital role in our continued growth and success. We need someone like you who can represent the Packerland Home Improvement brand and provide product knowledge to members of your community in a retail store environment.

Packerland Home Improvement is the original window replacement specialist of Kaukauna and has been providing quality window and door replacement to homeowners across Northeast and East Central Wisconsin for over 46 years.

Our ideal candidate is motivated, enjoys working one-on-one with customers and thrives in a commissioned sales environment. If you are outgoing with amazing energy and love talking with strangers, we have the perfect career for you!

As a Retail Sales Associate, you will speak with members of your community daily in a Hardware Store environment about their current window needs and the benefits of the Packerland Home Improvement experience. You will apply our needs-based sales methodology to schedule a free in-home consultation with community members in need of window replacement to discuss their window replacement options.

For the right person, this is a fun and lucrative opportunity!

What We Offer:

• Competitive hourly compensation
• Weekly and monthly bonuses and contests
• 20 hours per week (flexible times – days or evenings)
• Continued sales support from an industry leading management team
• A growing company with a lot of upside for career advancement (if desired)

Requirements:

• High school diploma or equivalent, some college preferred
• Minimum 3 years of retail sales or customer service experience
• A positive, can-do attitude, highly motivated, results driven personality
• Superior customer service skills and the ability to understand and implement our sales process of a needs-based approach
• Strong verbal, presentation and interpersonal communication skills
• Must be able to work the varied hours of retail to include: evenings, weekends and holiday

If you share our love for the customers we serve in your community, the merchandise we sell and the work we do, this is a place for you to build a rewarding career!